cita66 Privacy Policy
Your personal information is a trust we take seriously. This policy clearly explains how cita66 collects, processes, uses and protects your data as a player on our platform.
Our Commitment to Your Privacy
Every decision we make regarding data handling is guided by these six core principles.
Data Security
Your data is stored using SSL/TLS encryption and infrastructure protected by strict access controls. Our systems are updated regularly to address any potential security vulnerabilities.
Limited Use
We only use your information for the purposes stated in this policy. Your data is not sold or shared with third parties for marketing purposes without your consent.
User Control
You have the right to access, correct and request deletion of your personal data. We provide clear channels for you to manage the information we hold about you.
Transparency
We are open about what data we collect, why we need it and how long we keep it. Nothing is hidden from you as a cita66 player.
Licensing Compliance
As a platform operating under international licensing, we comply with the data protection requirements set by our regulatory authority in all daily operations.
Change Notification
If there are significant changes to this policy, we will notify you by email or through a notice on the website before those changes take effect.
Privacy and Data Protection Policy
This Privacy Policy is a formal agreement between cita66 ("we", "our platform") and you as a registered user or visitor to this website. By registering an account, using our services or simply browsing the cita66 website, you are considered to have read, understood and agreed to the terms stated in this document. If you do not agree with any part of this policy, we advise you not to use the cita66 platform.
1. Information We Collect
In the course of account management and service delivery, cita66 collects several categories of personal information from you:
- Account Registration Information: Full name, email address, mobile phone number, date of birth and other identity verification details required during the registration process.
- Financial Information: Payment method details such as e-wallet account information (Touch 'n Go eWallet, ShopeePay), DuitNow details, FPX information and crypto wallet addresses (for USDT, BTC, ETH) used for deposits and withdrawals.
- Platform Activity Data: Transaction records, betting history, information on games played, total deposits and withdrawals, and records of bonuses claimed.
- Technical Data: IP address, web browser type and version, device type, operating system, general geographic location and website access log data.
- Communications: Records of correspondence between you and our customer support team, including live chat sessions and emails.
We do not request your identity card number (MyKad) or passport information unless it is required for the identity verification process to meet our international licensing requirements.
2. Purpose of Information Use
cita66 uses the information collected solely for the following purposes:
- Processing new account registrations and verifying player identity in line with our licensing requirements.
- Processing financial transactions including deposits and withdrawals through available payment methods.
- Delivering 24/7 customer support via live chat and email in Bahasa Melayu and English.
- Sending account-related notifications, transaction confirmations and relevant policy updates.
- Preventing fraud, money laundering and suspicious activity on our platform.
- Complying with legal obligations and regulatory requirements under cita66's international licensing.
- Evaluating platform effectiveness and carrying out technical improvements based on usage patterns.
- Supporting responsible gambling programmes including monitoring concerning betting patterns.
3. Data Sharing With Third Parties
cita66 does not sell, rent or transfer your personal data to third parties for commercial purposes. However, we may share certain information in the following circumstances:
- Payment Processors: Payment service providers used to process deposit and withdrawal transactions, subject to strict confidentiality agreements.
- Game Providers: Game software developers may receive limited technical data required for game operations.
- Regulatory Bodies: Information requested by licensed authorities or legitimate law enforcement agencies through proper legal procedures.
- Security Intermediaries: Third-party services that assist with fraud detection and cybersecurity, subject to data protection agreements.
Every third party we work with is required to comply with data protection standards at least equivalent to those we practise at cita66.
4. Cookies and Tracking Technologies
cita66 uses cookies and similar technologies to improve your experience on our platform. The following are the types of cookies we use:
- Essential Cookies: Required for basic website functions such as login session management and security. Cannot be disabled.
- Performance Cookies: Collect information about how you use our website to help us improve its functions and content.
- Preference Cookies: Save your preferences such as language and display settings to make future visits easier.
You can control cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of the cita66 platform.
5. Data Storage and Security
Your personal data is stored on servers protected by the following security measures:
- Data encryption during transmission using the latest SSL/TLS protocols.
- Role-based access controls — only staff who need the data to carry out their duties are granted access.
- Continuous monitoring for suspicious activity and unauthorised access attempts.
- Regular data backups to ensure continuity of service.
Your data will be retained for as long as your account is active and for a set period after its closure to meet legal and licensing requirements. After that period, data will be securely deleted or anonymised.
6. Your Rights Regarding Personal Data
As a cita66 player, you have the following rights over your personal data:
Right of Access
You have the right to obtain a copy of the personal data we hold in relation to your account.
Right to Rectification
You may request correction of any data that is inaccurate or incomplete.
Right to Erasure
In certain circumstances, you may request deletion of your personal data from our systems.
Right to Object
You may object to the processing of your data for direct marketing purposes at any time.
Right to Data Portability
You may request your data in a machine-readable format for transfer.
Right to Restriction
You may request that we limit the processing of your data in permitted circumstances.
To exercise any of the above rights, please contact the cita66 customer support team via 24/7 live chat or our support email. We will process your request within a reasonable time and inform you of the action taken.
7. Protection of Children's Data and Age Restrictions
cita66 is an online gambling platform intended exclusively for individuals aged 21 and above. We do not accept registrations from any individual under the age of 21 and we do not knowingly collect any personal data from them.
If we become aware that an individual under the age of 21 has provided personal information to us, we will take immediate steps to delete that data and close the account in question. Parents or guardians who become aware that their child or ward has registered on our platform are asked to contact us immediately.
For the protection of all parties, cita66 carries out an age verification process as part of our KYC (Know Your Customer) procedure.
8. Policy Amendments and Updates
cita66 reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or operational needs. Whenever there is a significant amendment, we will:
- Display a clear notice on the cita66 homepage at least seven (7) days before the amendment takes effect.
- Send an email notification to your registered email address about the upcoming changes.
- Update the "Updated" date shown at the top of this document.
Continued use of the cita66 platform after any amendments take effect is considered your acceptance of the latest version of this Privacy Policy. We encourage you to review this page periodically.
9. Contact Us About Privacy
If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, the cita66 team is ready to assist you through the following channels:
- 24/7 Live Chat: Available in Bahasa Melayu and English, accessible directly from the cita66 platform.
- Support Email: — for written enquiries that require a detailed response.
We aim to respond to all privacy-related enquiries as promptly as possible. For data deletion requests or other related rights, please provide your account details so we can verify your identity before taking any action.
Ready to Start Playing?
Your data is protected. Our platform is secure. Now is the time to explore slots, live casino, sports betting and esports with cita66 — knowing that your privacy is always taken care of.
Platform for users aged 21 and above only. Gamble responsibly.